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| Payment, Shipping & Returns |
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Payment
We accept American Express, Maestro, Solo, Delta, Visa, Visa Electron and MasterCard. Cheques and money orders are also accepted, however, goods will not be shipped until funds are cleared. Cheque clearance could take upto 7 working days.
Shipping
All products ordered before 2pm GMT can be dispatched the same day for 2-3 Days, 4-5 Days or Next Working Day Delivery and will be sent via City Link or Royal Mail, subject to stock availability. We will try to dispatch orders received after 2pm on the same day, but if that is not possible, they will be dispatched the next working day. At the moment we only ship to the U.K.
Our delivery charges are based on weight and region where your goods are shipped to. There are 3 shipping regions i.e. Mainland UK (MD), Channel & Offshore Islands (CO) and Northern Ireland (NI)
Please note that special rates are applied for goods shipping to Channel & Offshore Islands (CO) and Northern Ireland (NI). The shipping rates will be shown at the checkout stage.
Mainland UK customers are entitled to free shipping if their orders are worth £50 or more.
Returns Policy
Our Returns policy is created to make the returning process easy for our customers, in addition to this policy you should read our
terms and conditions.
There are a few reasons why customers want to return goods:
Goods is damaged in transit
Should a courier deliver a parcel which has significant damage to it, please ask the courier to sign a form stating that it was in such state on delivery. Customers must then report the damage to us immediately. Once we received the damaged goods and examined that it was genuine damage, we will send customer a brand new replacement.
Goods received is not the item ordered
In a very rare occasion, we may deliver: wrong products, incomplete products or even deliver more items than you actually ordered. If this should happen please contact us immediately and we will solve the matter within 7 days by arranging our own courier to deliver the right product and collect the wrong item at the same time.
Goods is faulty under warranty period
If your goods develop a fault within the warranty period, but it exceeds 28 days since receipt, you are entitled to a warranty repair/replacement. If this should happen then it is likely that the repair or replacement could take up to 30 days to process. However, we will do our best to minimise the number of days used in repairs/replacement.
You simply change your mind
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be as new when returned to us. Once you have reported to us of your decision to return goods under the Distance Selling Directive, you have 28 days to do so at your own expense. Once goods are received by us we will issue a full refund for the cost of the goods to your credit card. If goods are received in a used/opened condition, they will be sent back to you at your own cost (charged to the billing card). Please note this policy does have some limitations and does not apply to business customers.
Once established that you want to return a product under one or more of the above reasons, you may proceed with your return by emailing your request to customerservice@simplythai.co.uk. Please make sure you specify the product(s) you want to return, order or invoice number and of course your name and contact details.
It is our aim to respond to all returns within a reasonable time, however, this could take up to 28 days during busy period.
01 November 2006 V.0001SR
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Contact Us 